![]() Safety and security failures were a key reason cited by TfL for withholding Uber’s licence renewal. Uber wins latest London licence appeal - but renewal is only for 18 months We also provide our customers with detailed guidance for getting the best results and tools that help them to assess fairness in their system.” Update: A Microsoft spokesperson said: “Microsoft is committed to testing and improving Face API, paying special attention to fairness and its accuracy across demographic groups. ![]() Microsoft has been contacted for comment on the call for it to suspend Uber’s licence for its facial recognition tech. The union said it’s written to the mayor of London to demand that all TfL private-hire driver licence revocations based on Uber reports using evidence from its Hybrid Real Time Identification systems are immediately reviewed. Research has shown that facial recognition systems can have an especially high error rate when used to identify people of color - and the ADCU cites a 2018 MIT study that found Microsoft’s system can have an error rate as high as 20% (accuracy was lowest for dark-skinned women). police forces in the wake of the Black Lives Matter protests of last summer. But it highlights concerns over the accuracy of the Microsoft facial recognition technology - pointing out that the company suspended the sale of the system to U.S. The union adds that it was able to assist the member to establish his identity correctly, forcing Uber and TfL to reverse their decisions. In one misidentification case the ADCU said the driver was dismissed from employment by Uber and his licence was revoked by TfL. It said then that drivers could “choose whether their selfie is verified by photo-comparison software or by our human reviewers”. in April 2020, it said it would “verify that driver accounts aren’t being used by anyone other than the licensed individuals who have undergone an Enhanced DBS check”. When Uber launched the “Real Time ID Check” system in the U.K. The union said it has identified seven cases of “failed facial recognition and other identity checks” leading to drivers losing their jobs and licence revocation action by TfL. Uber’s use of facial recognition technology for a driver identity system is being challenged in the U.K., where the App Drivers & Couriers Union (ADCU) and Worker Info Exchange (WIE) have called for Microsoft to suspend the ride-hailing giant’s use of B2B facial recognition after finding multiple cases where drivers were mis-identified and went on to have their licence to operate revoked by Transport for London (TfL).
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